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Step 1 of 2

1. Measure and report on performance

Measure and report on the performance, impact and value of the service.

Main Activities

Report on performance, impact and value. 

Key Considerations

  • Consider the reporting requirements of various stakeholders, including, internal decision makers, service users, other commissioners, co-funders.
  • Agree the measures that will be used to communicate progress at the different stages of the service.
  • Agree and manage a reporting programme with the contracting parties.
  • Share data at key points throughout the contract.
  • Ensure that there are opportunities for more in-depth reflection on performance in the contract management governance structure.
  • Consider the value of sharing performance data with other commissioners delivering similar services or SIBs, to compare performance.

Outcomes

  1. A reporting framework that delivers accountability and insights.