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General overview

Stage of development: Implementation

Policy sector: Health

Date outcomes contract signed: Feb 2018

Start date of service provision: Jan 2019

Anticipated completion date: Jan 2022

Actual completion date: Apr 2020

Capital raised (minimum): GBP 600k (USD 765.74k)

Service users: 1k+ individuals


The SIB aims to enable people at the end of life to achieve their wish of receiving a better quality of care in their home and eventually dying at home, rather than in a hospital, where that is their preference. A single point of access via a telephone coordinated hub is used to improve services and fill existing gaps. Enhanced, specialist, community nursing team will provide 24/7 cover.

Target population

1700 people at the end of life in Waltham Forest.



  • United Kingdom

Service delivery locations

  • London, United Kingdom

Involved organisations

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Outcome metrics

  • Metric 1: Reduced A&E attendance. An objective of the ACS is to reduce inappropriate A&E attendances and reduce the pressure on the Emergency Department at Whipps Cross associated within increasing demand.
  • Metric 2: Reduced emergency admissions. Reduced emergency admissions is a key measure of quality of patient care.
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