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The integration of the user voice in outcomes-based contracts and beyond

Theme: Outcomes-based contracting

Seminar rooms

The integration of the user voice in outcomes-based contracts and beyond

Considering the frequent claims on the financialisation of public services and a perceived lack of the user voice in SIBs, this panel session aims to examine the emerging evidence on the role of the user voice in impact bonds across the UK and in an international context. Four overarching questions will guide our discussion:

  1. How does the SIB design might help to facilitate the integration of the user voice?
  2. At which stage of the programme and in which form shall the user voice be integrated?
  3. How can the user voice be better integrated with other approaches, especially data, in the design of SIBs?
  4. How can we ensure that the user voice affects national and local policy design?
Gary Painter

Professor Gary Painter

University of Southern California

Tim reddel

Professor Tim Reddel

The University of Queensland

Chair

Presentations

Co-creation and strengths-based working in social outcome contracts: new ways to create socially innovative solutions to pressing social needs?

The aim of this study was to test the proposition that Social Impact Bonds (SIBs), as a type of social outcome-based contracts, can create more socially innovative solutions to pressing …

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Mila Lukic

Bridges Outcomes Partnerships

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Hilary Olson

Self-employed

Creating a new service for unpaid carers in Norfolk through collaborative design

Norfolk Carers Partnership is the first of a kind Social Outcomes contract for Carers in the UK. It commenced delivery in September 2020 and supports unpaid adult carers caring for …

Victoria jones

Victoria Jones

Norfolk Carers Partnership

Youth led accountability: How young people in Malawi are supporting government accountability in COVID-19 using the community score card

To address the increasingly dire situation for the youth in Malawi's COVID-19 crisis, young people in Malawi have adapted CARE’s Community Score Card to amplify their voices and other marginalised …

Tapiwa Olga Munthali

Tapiwa Munthali

CARE International Malawi

Improving long-term outcomes for vulnerable adults: How do differing models affect service users?

This presentation will describe the journey from 1) qualitative research of potential service users to understand practical, experienced barriers to HIV testing and reengagement from their perspective to 2) understanding …

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Jen Warner

The Elton John AIDS Foundation

Steve hindle

Steve Hindle

Elton John AIDS Foundation