The global coronavirus outbreak impacted all aspects of our society. As governments, communities, social sector organisations and businesses responded to this unprecedented situation, we wanted to consider the implications that emergency situations have on those involved in outcomes-based approaches to public service provision.
How have the people in these collaborations innovated and adapted? What are the flexibilities within outcomes-based contracts that can be employed to respond swiftly to an emergency of this scale? What are the limitations? What can the current situation tell us about the ability of outcomes-based approaches to work effectively in highly dynamic or fragile scenarios?
In April 2020, we set up the Emergency Responses and Government Outcomes (ERGO) peer learning group to provide an open platform for those in government, provider organisations, academia and other sectors to share their experience in dealing with emergency or disaster responses, and reflect on the wider implications for outcomes-based approaches. There were two ERGO session formats: structured sessions which explored specific topics relevant to emergency contexts, while open session provided a platform for members to bring discussion items to the group.
The ERGO peer learning group provided a platform for those in government, provider organisations, academia and other sectors to share their experience in dealing with emergency or disaster responses, and reflect on the wider implications for outcomes-based approaches. This group was launched at a time when public, private and social sector organisations were having to rapidly adapt their relationships to meet new challenges caused by the global coronavirus outbreak.
Some of the themes that we explored included: