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General overview

Stage of development: Implementation

Policy sector: Homelessness

Date outcomes contract signed: Mar 2017

Start date of service provision: Jun 2017

Actual completion date: Dec 2024

Capital raised (minimum): AUD 9m (USD 6.90m)

Max potential outcome payment: AUD 11m

Service users: 600 individuals


The Aspire Program works with people experiencing chronic homelessness through long-term case management and assistance to secure sustainable housing, employment and other goals. The model applies the Housing First principle. Housing First is an approach to ending homelessness that centres on quickly moving people experiencing homelessness into independent and permanent housing and then providing additional supports and services as needed. Under the Aspire service model, participants are provided stable accommodation, job readiness training, pathways to employment and life skills development. Importantly, they also have the long-term support of a dedicated ‘Navigator’ to help them connect with wider support services and identify and achieve their aspirations. The Aspire Program is designed as a three-year program with tiered intensity of support. Each individual’s journey will be unique, and the level of support will be adjusted to reflect their strengths and needs.

Target population

To be referred to the Aspire Program, individuals must meet the following eligibility criteria:
● Aged 18-55;
● Currently homeless, or about to be released from a partnering prison or discharged from a partnering hospital and identified as being at risk of homelessness;
● Have been homeless for at least three months in the preceding year (unless incarcerated or in hospital);
● Located in metropolitan Adelaide with the intention of staying in the area;
● Not subject to any unresolved criminal charges; and
● Entitled to a Medicare Card. Referrals will be accepted from providers of homelessness services, participating prisons (up to 10% of referrals), participating hospitals (up to 10% of referrals) and Housing SA. Significant demand is expected for the program, and referrals will be capped at the number of program vacancies. Eligible referrals will be accepted on a first come first served basis. 



  • Australia

Service delivery locations

  • Adelaide, South Australia

Involved organisations

Outcome metrics

  • Hospital bed days. The number of days spent as an admitted hospital patient.
  • Convictions. The number of convictions in the year prior.
  • Crisis accommodation perdiods. The number of periods of short term or emergency accommodation recorded. The outcomes for each member of the Intervention Group will be measured for three years from their date of referral to the Aspire Program.
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