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General overview

Stage of development: Complete

Policy sector: Child and family welfare

Start date of service provision: Oct 2013

Capital raised (minimum): AUD 10m (USD 9.65m)

Service users: 303 individuals


The Resilient Families Program is a therapeutic, evidence informed program that seeks to improve outcomes for children by building a protective network around them. Senior child and family practitioners develop a support plan in collaboration with each family to address the risks identified and meet the individual support needs of the family. The support plan goals are achieved through a mix of practical and therapeutic support. This includes training in the use of skills to manage stress and conflict, encouraging positive child behaviour, improving understanding of the child's develomental needs, and building the confidence necessary to tackle problems early before they become entrenched. The Program delivers a flexible twelve week intensive phase with access to 24/7 support if required. This is followed by less intensive support for up to 12 months to address a range of issues such as parental mental health issues, domestic and family violence, substance misuse, and neglect of their children.

Target population

Families are eligible for referral to the service if they have at least one child less than six years old who is living at home and has been assessed by NSW Department of Family and Community Services (FACS) as at Risk of Significant Harm (ROSH) but ‘Safe with Plan’.



  • Australia

Service delivery locations

  • New South Wales, Australia

Outcome metrics

  • Out-of-home care entries. Entries into out-of-home care (OOHC), defined as ‘statutory’ removals of children to OOHC i.e. excluding supported care, voluntary care, temporary care or respite. Compared to control group.
  • Safety and risk assessments. Safety and Risk Assessments (SARAs) commenced by Family and Community Services (FACS), excluding those made in the first six months (180 days) of each child’s referral to the service. Compared to control group.
  • Helpline reports. Helpline reports, in which calls are made by NSW Police or health care professionals to the child protection Helpline to report a concern about the safety of children. Compared to control group.


Outcome achievements

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