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General overview

Stage of development: Implementation

Policy sector: Health

Date outcomes contract signed: Apr 2017

Start date of service provision: Jan 2017

Actual completion date: Mar 2025

Capital raised (minimum): AUD 7m (USD 5.36m)

Max potential outcome payment: AUD 23.90m

Service users: 530 individuals


The Resolve Program aims to improve the mental health and wellbeing of people experiencing mental health issues in the Western NSW and Nepean Blue Mountains Local Health Districts. An integrated service delivery model combining: a residential service for periodic crisis care delivered through Resolve centres; integrated psychosocial, medical and mental health support provided through outreach support to people in their homes; linkages to existing services including specialist drug and alcohol services; and a warm line for after-hours support from peers. Each participant will be supported by the Resolve Program for a two-year period with the aim of increasing the participant’s wellbeing and reducing their utilisation of health and other services. A differentiating feature of the Resolve model is that the majority of staff will be peer workers with a lived experience of a mental health issue who can draw upon their own personal experience to engage, support and be a role model for participants.

Target population

Participants are eligible if they: are aged 18 – 64 years; have been hospitalised for a mental health issue for extended periods within the last 12 months; live in and around Penrith or Orange; and do not have a diagnosis of dementia. Based on the above criteria, the Local Health District is responsible for determining patient eligibility and making referrals to the Program.



  • Australia

Service delivery locations

  • Western NSW and Nepean Blue Mountains, New South Wales, Australia

Outcome metrics

  • Reduction in the consumption of health services. The percentage reduction in National Weighted Activity Units (NWAUs) incurred by the individuals in the Intervention Group over their two-year measurement periods relative to the NWAUs incurred by the Control Group. NWAUs are an activity measure for determining total health related service consumption.
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