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General overview

Stage of development: Complete

Policy sector: Health

Date outcomes contract signed: Jan 2018

Start date of service provision: Dec 2017

Anticipated completion date: Apr 2023

Actual completion date: Nov 2022

Capital raised (minimum): GBP 1.40m (USD 1.87m)

Service users: 3k+ individuals


This project aims to provide high quality care for over 3700 people across 100 care homes in North West London. A 24 hour telemedicine service will provide support for care home residents and clinical assessments will be made in the homes; the service includes rapid access to nurses who are able to visit patients in their homes and support them in crisis situations. This should reduce A&E attendances and hospital admissions, while providing treatment in a familiar setting.

Target population

Care home residents in North West London aged 18 or older who are at the end of life.



  • United Kingdom

Service delivery locations

  • London, United Kingdom

Outcome metrics

  • Improved care for individuals at end of life. Number of service users to die in their preferred place of death.
  • Reduced A&E attendances. Number of A&E visits for service users.
  • Reduced hospital admissions. Number of non-elective admissions for service users.
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