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General overview

Stage of development: Complete

Policy sector: Health

Date outcomes contract signed: Jan 2018

Start date of service provision: Sep 2018

Anticipated completion date: Aug 2021

Actual completion date: Apr 2022

Capital raised (minimum): GBP 1.87m (USD 2.49m)

Service users: 1k+ individuals

Intervention

Your Life Line 24/7 is a single point of access (SPA) and palliative overnight nursing service (PONS) that works in collaboration with all clinical care providers involved in aspects of end of life care within Hillingdon to ensure improved co-ordination, communication and liaison with teams in all settings relating to current care planning and delivery. Patients who have been identified as having palliative needs are provided with the service’s phone line, and they, their carers, families and supporting health and social care staff are able to access help and support directly. This includes both telephone advice and trained nurses who are able to rapidly provide a visit to a patient when this is required. The SIB aims to prevent avoidable hospital admissions and help palliative patients to die in a place where they feel most comfortable.

Target population

Adults over the age of 18 who are in the last weeks of life and registered with a Hillingdon GP.

Location

Country

  • United Kingdom

Service delivery locations

  • London, United Kingdom

Involved organisations

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Outcome metrics

  • The number of deaths in usual place of residence for service users. Number of service users to die in their preferred place of death.
  • Number of A&E visits. Number of A&E visits for service users.
  • Non-elective admissions for Hillingdon patients. Number of non-elective admissions for service users.
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