chevron icon Twitter logo Facebook logo LinkedIn logo YouTube logo download icon link icon audio icon quote icon posted icon clock icon author icon arrow icon arrow icon plus icon Search icon location icon location icon document icon menu icon plus-alt

General overview

Stage of development: Complete

Policy sector: Health

Date outcomes contract signed: Jan 2018

Start date of service provision: Sep 2018

Anticipated completion date: Aug 2021

Actual completion date: Apr 2022

Capital raised (minimum): GBP 1.87m (USD 2.49m)

Service users: 1k+ individuals


Your Life Line 24/7 is a single point of access (SPA) and palliative overnight nursing service (PONS) that works in collaboration with all clinical care providers involved in aspects of end of life care within Hillingdon to ensure improved co-ordination, communication and liaison with teams in all settings relating to current care planning and delivery. Patients who have been identified as having palliative needs are provided with the service’s phone line, and they, their carers, families and supporting health and social care staff are able to access help and support directly. This includes both telephone advice and trained nurses who are able to rapidly provide a visit to a patient when this is required. The SIB aims to prevent avoidable hospital admissions and help palliative patients to die in a place where they feel most comfortable.

Target population

Adults over the age of 18 who are in the last weeks of life and registered with a Hillingdon GP.



  • United Kingdom

Service delivery locations

  • London, United Kingdom

Involved organisations

Generating plot, please wait...

Outcome metrics

  • The number of deaths in usual place of residence for service users. Number of service users to die in their preferred place of death.
  • Number of A&E visits. Number of A&E visits for service users.
  • Non-elective admissions for Hillingdon patients. Number of non-elective admissions for service users.
Is this information correct?
Do you have more you can add?

Please tell us about it

Get in touch

Important Notice and Disclaimer on INDIGO Data

INDIGO data are shared for research and policy analysis purposes. INDIGO data can be used to support a range of insights, for example, to understand the social outcomes that projects aim to improve, the network of organisations across projects, trends, scales, timelines and summary information. The collaborative system by which we collect, process, and share data is designed to advance data-sharing norms, harmonise data definitions and improve data use. These data are NOT shared for auditing, investment, or legal purposes. Please independently verify any data that you might use in decision making. We provide no guarantees or assurances as to the quality of these data. Data may be inaccurate, incomplete, inconsistent, and/or not current for various reasons: INDIGO is a collaborative and iterative initiative that mostly relies on projects all over the world volunteering to share their data. We have a system for processing information and try to attribute data to named sources, but we do not audit, cross-check, or verify all information provided to us. It takes time and resources to share data, which may not have been included in a project’s budget. Many of the projects are ongoing and timely updates may not be available. Different people may have different interpretations of data items and definitions. Even when data are high quality, interpretation or generalisation to different contexts may not be possible and/or requires additional information and/or expertise. Help us improve our data quality: email us at if you have data on new projects, changes or performance updates on current projects, clarifications or corrections on our data, and/or confidentiality or sensitivity notices. Please also give input via the INDIGO Data Definitions Improvement Tool and INDIGO Feedback Questionnaire.