chevron icon Twitter logo Facebook logo LinkedIn logo YouTube logo download icon link icon audio icon quote icon posted icon clock icon author icon arrow icon arrow icon plus icon Search icon location icon location icon document icon menu icon plus-alt

General overview

Stage of development: Implementation

Policy sector: Employment and training

Date outcomes contract signed: Aug 2019

Start date of service provision: Apr 2019

Anticipated completion date: Jun 2023

Capital raised (minimum): GBP 227k (USD 289.70k)

Max potential outcome payment: GBP 1.44m

Service users: 985 individuals


Individual Placement Support employment services. A tailored, client-centred employment intervention for people with chronic health conditions. It involves the integration of vocational advisers within health teams to optimise return-to-work.

Target population

Individuals with enduring and severe mental health issues



  • United Kingdom

Service delivery locations

  • London Boroughs of Haringey and Barnet

Involved organisations

Configuration of contracting parties:

  • Outcome payer holds contract with Mental Health and Employment Partnership limited (led by intermediary)

Commissioners/outcome payers

Service Providers


Intermediary organisations

Generating plot, please wait...

Outcome metrics

  • Metric 1: Engagement: completion of three appointments with the employment co-ordinator and individual or when the vocational profile is completed
  • Metric 2: Job start: individual spends at least one full day (or 4 hours for part time work) in paid competitive employment
  • Metric 3: Job sustainment: individual sustains paid employment for at least 13 weeks where they work < 16 hours per week
  • Metric 4: Job sustainment when individual sustains paid competitive employment for at least 13 weeks where they work >16 hours per week


This project started delivering services in April 2019 and will finish in June 2023. Data was last updated in March 2023. These are interim results.

Outcome achievements

Overall target is based on the high case scenario defined in the Life Chances Fund Final Award Offer or Variation Agreements.

Generating plot, please wait...

The intermediary organisation's comment on this graph:

'The metrics selected are in line with the IPS Grow key performance indicator framework, which was developed in collaboration with high fidelity UK IPS services. The metrics chosen represent a balance between achieving the 'key' outcome: entry into work, with a proxy measure for the quality of the outcome: how long the job is sustained. Although we would ideally like to track longer-term sustainments, over the course of MHEP, we have learnt that evidencing sustainment outcomes can be a challenge for providers. Often individuals will lose touch with the service after they secure employment, and obtaining evidence that they are still in work many weeks or months after the last needed support touch point can be challenging and administratively burdensome.

As well as achieving the specified outcomes in each project, conversations with providers and commissioners have suggested that the SIB strucuture may have helped move provider/commissioner relationships beyond 'compliance' toward collaborative problem solving to achieve better outcomes for service users.'

Outcome payments

Generating plot, please wait...

The intermediary organisation's comment on this graph:

'In this project, MHEP receives outcomes payments for each outcome achieved. The provider receives a block payment to deliver the service, as well as outcomes payments valued at up to 25% of the contract value from both MHEP and the CCG.

Three main lessons for us delivering this project have been: 1. performance management based on strong, trusting relationships and accurate, accessible operational data can help diagnose and solve issues and drive up performance; 2. strong relationships between providers and commissioners can facilitate necessary adaptation over the life of the contract to e.g. respond to shifting economic context or accommodate new/changed referral pathways into the service. and 3. financial caps can disincentivise over-performance and make it harder to make up for underperformance early in the contract.'

Linked resource by project's intermediary organisation:

Is this information correct?
Do you have more you can add?

Please tell us about it

Get in touch

Important Notice and Disclaimer on INDIGO Data

INDIGO data are shared for research and policy analysis purposes. INDIGO data can be used to support a range of insights, for example, to understand the social outcomes that projects aim to improve, the network of organisations across projects, trends, scales, timelines and summary information. The collaborative system by which we collect, process, and share data is designed to advance data-sharing norms, harmonise data definitions and improve data use. These data are NOT shared for auditing, investment, or legal purposes. Please independently verify any data that you might use in decision making. We provide no guarantees or assurances as to the quality of these data. Data may be inaccurate, incomplete, inconsistent, and/or not current for various reasons: INDIGO is a collaborative and iterative initiative that mostly relies on projects all over the world volunteering to share their data. We have a system for processing information and try to attribute data to named sources, but we do not audit, cross-check, or verify all information provided to us. It takes time and resources to share data, which may not have been included in a project’s budget. Many of the projects are ongoing and timely updates may not be available. Different people may have different interpretations of data items and definitions. Even when data are high quality, interpretation or generalisation to different contexts may not be possible and/or requires additional information and/or expertise. Help us improve our data quality: email us at if you have data on new projects, changes or performance updates on current projects, clarifications or corrections on our data, and/or confidentiality or sensitivity notices. Please also give input via the INDIGO Data Definitions Improvement Tool and INDIGO Feedback Questionnaire.