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General overview

Stage of development: Implementation

Policy sector: Child and family welfare

Date outcomes contract signed: Apr 2020

Start date of service provision: Sep 2020

Anticipated completion date: Oct 2025

Capital raised (minimum): GBP 1.32m (USD 1.64m)

Max potential outcome payment: GBP 11.87m

Service users: 7k+ individuals


Norfolk Carers Partnership supports adult unpaid carers to improve their wellbeing and enable them to sustain their caring role.



  • United Kingdom

Service delivery locations

  • Norfolk

Outcome metrics

  • Metric 1: Sustainment of caring role (6 months)
  • Metric 2: Sustainment of caring role (12 months)
  • Metric 3: Number of carers known and understood by Norfolk
  • Metric 4: Number of carers accessing the service
  • Metric 5: Wellbeing assessment and action plan completed
  • Metric 6: Wellbeing improvement (6 months)
  • Metric 7: Wellbeing improvement (12 months )


Norfolk SIB for Carers started delivering services in September 2020 and will finish in October 2025. Data was last updated in December 2023. These are interim results.

Outcome achievements

Overall target is based on the high case scenario defined in the Life Chances Fund Final Award Offer or Variation Agreements.

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This intermediary organisation's comment on this figure:

'Norfolk Carers Partnership is delivering support for unpaid carers to improve their wellbeing and enable them to maintain their caring role. The key outcomes are: increasing the number of carers known to Norfolk (outcome 3), improving the wellbeing of carers (outcomes 6 and 7) and enabling carers to sustain their caring role (outcome 1 and 2). The programme has had higher referrals than anticipated and is on track to meet all outcomes targets.'

Outcome payments

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This intermediary organisation's comment on this figure:

'Norfolk Carers Partnership is the first outcomes contract to support unpaid carers. As a result, the programme’s design has significantly evolved since its launch in September 2020. The programme has seen many more referrals than originally expected, which continue to grow month on month, this has led us to increase the forecast of total outcomes payments to be achieved.'

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