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Overview

Resource ID: INDIGO-ARES-0075

Link: https://exinfm.com/workshop_files/public_sector_scorecard.pdf

It is an adaptation of Balanced Scorecard, to meet the needs of non-profit organizations. It consists of a pentagon, with five points of operational public value represented.

There are three crucial differences between the BSc and the PVSc. First, in the public value scorecard, the ultimate value to be produced by the organization is measured in non-financial terms. Second, the public value scorecard focuses attention not just on those customers who pay for the service, or the clients who benefit from the organization’s operations; it focuses as well on the third party payers. Third, the public value scorecard focuses attention on productive capabilities for achieving large social results outside the boundary of the organization itself.

More details

Impact goal: Social impact

Internal/external: Internal

Leader: Prof. M.H. Moore, Director of the Hauser Center for Non-profit Corporations

Method: Operational data, Theory of change

Output format: Ordinal, Quant but no index

Scale: Meso

Sourcing: Self driven

Time frame: Ongoing, Retrospective

Type: Framework

Used in sectors: Csr

Who: Private sector

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INDIGO data are shared for research and policy analysis purposes. INDIGO data can be used to support a range of insights, for example, to understand the social outcomes that projects aim to improve, the network of organisations across projects, trends, scales, timelines and summary information. The collaborative system by which we collect, process, and share data is designed to advance data-sharing norms, harmonise data definitions and improve data use. These data are NOT shared for auditing, investment, or legal purposes. Please independently verify any data that you might use in decision making. We provide no guarantees or assurances as to the quality of these data. Data may be inaccurate, incomplete, inconsistent, and/or not current for various reasons: INDIGO is a collaborative and iterative initiative that mostly relies on projects all over the world volunteering to share their data. We have a system for processing information and try to attribute data to named sources, but we do not audit, cross-check, or verify all information provided to us. It takes time and resources to share data, which may not have been included in a project’s budget. Many of the projects are ongoing and timely updates may not be available. Different people may have different interpretations of data items and definitions. Even when data are high quality, interpretation or generalisation to different contexts may not be possible and/or requires additional information and/or expertise. Help us improve our data quality: email us at indigo@bsg.ox.ac.uk if you have data on new projects, changes or performance updates on current projects, clarifications or corrections on our data, and/or confidentiality or sensitivity notices. Please also give input via the INDIGO Data Definitions Improvement Tool and INDIGO Feedback Questionnaire.