Resource ID: INDIGO-ARES-0144
Link: https://www.efqm.org/index.php/efqm-model/
To help community organizations assessing strengths and areas of
improvements in their efforts toward the social mission.
There are nine criteria separated into Enablers and Results. The Enablers are concerned with how an organization conducts itself, how it manages its staff and resources, how it plans its strategy and how it reviews and monitors key processes (1) Leadership; (2) People; (3) Policy and strategy; (4) Partnership and resources; (5) Processes. The results are what it achieves (6) People results; (7) Customer results; (8) Society results; (9) key performance results. Each of them is subdivided to describe in more detail the concept of Excellence in each area.
Impact goal: SDG oriented, Social impact, Local rejuvenation
Internal/external: Internal
Leader: European foundation for quality management (EFQM) with British Quality Foundation (BQF)
Method: Attribution, Observation, Mission alignment
Output format: Qualitative only
Scale: Meso
Sourcing: Paid tool, Outsource to vendor
Time frame: Ongoing
Type: Reporting standards
Used in sectors: Csr
Who: Private sector
INDIGO data are shared for research and policy analysis purposes. INDIGO data can be used to support a range of insights, for example, to understand the social outcomes that projects aim to improve, the network of organisations across projects, trends, scales, timelines and summary information. The collaborative system by which we collect, process, and share data is designed to advance data-sharing norms, harmonise data definitions and improve data use. These data are NOT shared for auditing, investment, or legal purposes. Please independently verify any data that you might use in decision making. We provide no guarantees or assurances as to the quality of these data. Data may be inaccurate, incomplete, inconsistent, and/or not current for various reasons: INDIGO is a collaborative and iterative initiative that mostly relies on projects all over the world volunteering to share their data. We have a system for processing information and try to attribute data to named sources, but we do not audit, cross-check, or verify all information provided to us. It takes time and resources to share data, which may not have been included in a project’s budget. Many of the projects are ongoing and timely updates may not be available. Different people may have different interpretations of data items and definitions. Even when data are high quality, interpretation or generalisation to different contexts may not be possible and/or requires additional information and/or expertise. Help us improve our data quality: email us at indigo@bsg.ox.ac.uk if you have data on new projects, changes or performance updates on current projects, clarifications or corrections on our data, and/or confidentiality or sensitivity notices. Please also give input via the INDIGO Data Definitions Improvement Tool and INDIGO Feedback Questionnaire.