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General overview

Stage of development: Complete

Policy sector: Employment and training

Date outcomes contract signed: Sep 2018

Start date of service provision: Aug 2018

Anticipated completion date: Jul 2023

Capital raised (minimum): GBP 498k (USD 635.56k)

Max potential outcome payment: GBP 3.29m


FutureImpact Coaches will work with young people with SEND and facing multiple barriers to:
• Complete an assessment and develop a Personal Action Plan, then review progress every 8-12 weeks
• To overcome problem behaviours
• Address barriers (including mental health, substance misuse, family, environmental, cultural, economic issues)
• Build capacity, resilience and confidence
• Identify ambitions/options for progress
• Achieve a range of EET (Education, Employment and Training) goals
• Sustain progression.

Target population

The goal for FutureImpact is to provide person-centred support to 16 – 24 year olds who have special educational needs and disability (SEND)/demonstrate complex needs, and young people (YP) aged 15 at high risk of becoming not in education, employment or training (NEET). All young people will have at least 2 Risk of NEET Indicators and will have additional risk factors and needs including exclusion, learning difficulties, mental health problems, substance misuse issues, homelessness and others.



  • United Kingdom

Service delivery locations

  • Nottingham City Council
  • Nottinghamshire County Council

Involved organisations

Configuration of contracting parties:

  • Direct contract between outcome payer and both provider/investors.

Commissioners/outcome payers

Service Providers


Intermediary organisations

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Outcome metrics

  • Metric 1: Initial wellbeing assessment
  • Metric 2: Second wellbeing assessment
  • Metric 3: Third wellbeing assessment
  • Metric 4: Fourth wellbeing assessment
  • Metric 5: Fifth wellbeing assessment
  • Metric 6: Entry into Education or Training
  • Metric 7: Individuals 1st Entry level 1, 2 and/or 3 qualification (inc Maths and English)
  • Metric 8: NVQ level 1 or equivalent (inc Maths and English if not held)
  • Metric 9: Individuals Full NVQ level 2 and above or equivalent or apprenticeship
  • Metric 10: 13 weeks apprenticeship sustainment
  • Metric 11: Entry into volunteering
  • Metric 12: 13 weeks volunteering
  • Metric 13: 26 weeks volunteering
  • Metric 14: Entry into Full-time Employment
  • Metric 15: 13 weeks full-time Employment
  • Metric 16: 26 weeks full-time Employment
  • Metric 17: Entry into part-time employment (inc zero hours contracts)
  • Metric 18: 13 weeks part-time Employment
  • Metric 19: 26 weeks part-time Employment


FutureImpact started delivering services in August 2018 and finished in July 2023. Data was last updated in July 2023.

Outcome achievements

Overall target is based on the high case scenario defined in the Life Chances Fund Final Award Offer or Variation Agreements.

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The service provider's comment on the graph above:

'The outcome metrics for FutureImpact were designed into 3 core areas – assessment, learning goals and employment goals. The project wanted to demonstrate that thorough assessment leads to good support around barriers, leading to demonstrable outcomes.

Initially the project only had full-time employment, after the 1st year we recognised that there were a lot of young people entering part-time employment which was very valid and a positive outcome for them as they may never be able to manage full-time employment which were then not counted or shown as outcomes. With the Board’s agreement we added in part-time employment as a metric. Volunteering was challenging to achieve, we had constructed this to be 13 and 26 weeks sustainment as we aimed for young people to achieve small number of hours consistently over a longer period of time. We learnt that this would have been better to take an hours approach where we aimed for young people to achieve an overall number of hours.

Outcome reporting is daily internally, however SIB reporting to the Life Chances Fund Data Portal is quarterly. This may have an impact in the graph above.'

Outcome payments

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The service provider's comment on the graph above:

'Over the life of the programme, the delivery model largely remained consistent, however we did secure additional funding and added another strand approximately halfway through the 5 year program. Assessment was the biggest area where we adapted and flexed to learn from the model we had built from scratch - having found at project inception that there wasn’t an appropriate “off the shelf” model available to us.

During the pandemic we continued to deliver support, never at any point pausing the service or utilising furlough. We felt it was important to continue to support young people. The nature of the young people we were largely supporting meant that for many of them the lockdowns enabled them to continue in their preferred coping strategies to not mix socially or to have to leave their homes. We felt it was vital to continue those support relationships and bonds to enable some target setting and progress despite the pandemic impact. During the pandemic we were given a range of options by the commissioners and we chose to take a medium-scenario grant approach to funding (see squared points between June and September 2020). This essentially enabled us to claim a medium-scenario funding forecasted for that period through our profiles whether achieved or not. This did mean we couldn’t claim for over-achievement of outcomes which in fact did happen in a number of outcome areas.'

For more information, the project also has shared the following evaluation report.

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